Kimberly provided exceptional customer service always answering (in detail) my many questions as a first-time home buyer. Kimberly remained approachable throughout the process and followed up on every request. I felt I had the best agent representing me and my family throughout the process. She is extremely receptive to her customers' needs. I'd be remiss if I didn't rate Areeb Fayyaz, my original agent. Areeb also provided excellent customer service. At the time I was reluctant to commit to work with just one agent. Areeb earned my trust and taught me a lot about the home-buying process. Hopefully, he'll return to your team soon.
Kim was the second person on our home sale. Both she and Pauline Dent were truly exceptional. They were the utmost professionals and tended to my families every question and concern during our home sale process. Redfin is fortunate to have people like them on the team, or rather I hope you all had the sense to get Pauline back on the team. Kim is amazing, and the higher-ups should know it!
Kim has navigated us through the home-buying process twice now and has provided us with expert advice and excellent service on both occasions to make it a very positive experience. She paid attention to the details and had a genuine interest in helping us find a home that would meet our needs and wants. We would definitely recommend her to others!